Preamble

These Terms and Conditions of Sale (hereinafter the “Terms” or “T&Cs”) govern the contractual relationship between:

SHERVIN CONSULTING LTD, a private company limited by shares, registered in England and Wales, whose registered office is located at 124-128 City Road, London, England, EC1V 2NX (hereinafter “Astrovision” or the “Seller”),

and any natural person of legal age, acting for purposes outside the scope of their commercial, industrial, craft or liberal activity (hereinafter the “Customer”), making a purchase on the website https://astrovision.ai or through the associated mobile application (hereinafter the “Services”).

Any Order placed on the Services implies the Customer’s full and unreserved acceptance of these Terms.

1. Purpose

These Terms set out the rights and obligations of the parties in connection with the online sale of digital products (in particular PDF files and podcasts containing astrological content) offered by Astrovision to the Customer.

2. Definitions

• Customer: any natural person of legal age placing an Order on the Services.
• Services: the website https://astrovision.ai and the Astrovision mobile application.
• Products: all digital goods offered for sale by Astrovision, in particular PDF files and podcasts.
• Order: the act by which the Customer commits to purchasing one or more Products and Astrovision commits to providing them.
• Account: the Customer’s personal space on the Services, accessible after registration.

3. Acceptance of the Terms

The Customer acknowledges having read these Terms prior to any Order and declares to accept them without reservation by ticking the relevant box at the time of Order validation.

Astrovision reserves the right to amend these Terms at any time. The applicable Terms are those in force on the date of the Order.

4. Account Creation

The purchase of Products may require the creation of an Account. Upon registration, the Customer undertakes to provide accurate, complete and up-to-date information, in particular:

• First name and last name;
• Age (or date of birth);
• Place of birth;
• Email address.

This data is essential for the provision of the Services, in particular for generating personalised astrological content. The Customer is solely responsible for the confidentiality of their credentials and undertakes to inform Astrovision without delay of any unauthorised use of their Account.

The processing of this data is detailed in the Privacy Policy.

The Customer may at any time request the deletion of their Account by email to contact@astrovision.ai.

5. Products

Astrovision markets digital products with astrological content, in particular:

• PDF files (analyses, birth charts, guides, etc.);
• Podcasts (audio recordings).

The Products are described as accurately as possible on the Services. However, photographs, illustrations and descriptions are not contractually binding.

The Products offered are intended for entertainment and personal development purposes only and do not constitute medical, legal, financial or professional advice.

6. Prices

The prices of the Products are indicated on the Services in euros (EUR) or in any other specified currency, inclusive of all applicable taxes.

Astrovision reserves the right to modify its prices at any time. However, the Products will be invoiced on the basis of the rates in force at the time of Order validation.

7. Orders

7.1 Ordering Process

To place an Order, the Customer must:

1. Select the desired Product(s);
2. Review the contents of their basket;
3. Log in or create an Account;
4. Accept these Terms;
5. Proceed to payment.

7.2 Order Confirmation

The Order is considered final after payment confirmation. A confirmation email summarising the Order is sent to the Customer at the email address provided at registration.

7.3 Order Refusal

Astrovision reserves the right to refuse any Order for a legitimate reason, in particular in the event of a prior dispute with the Customer, failure to pay, or suspicion of fraud.

8. Payment

Payment is made online, at the time of the Order, through a secure payment provider.

The accepted means of payment are indicated on the Services (credit/debit card, etc.).

The Customer’s banking data is transmitted securely and is never retained by Astrovision.

If payment is refused by the provider, the Order is automatically cancelled.

9. Delivery of Digital Products

As the Products are entirely digital, no physical delivery is made.

After payment validation, the Customer receives by email and/or through their Account access to the ordered Product(s):

• Download link for PDF files;
• Access to the audio player or download link for podcasts.

Access to the Product is generally immediate, and in any event within 24 hours of payment confirmation.

In case of any access issue, the Customer is invited to contact Astrovision at contact@astrovision.ai.

10. Right of Withdrawal

IMPORTANT — Exception for digital content

In accordance with applicable consumer protection law (in particular the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and Article 16(m) of EU Directive 2011/83/EU), the right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a tangible medium where performance has begun with the consumer’s prior express consent and acknowledgement that they thereby lose their right of withdrawal.

By validating their Order, the Customer:

• Expressly requests the immediate performance of the service (access to the digital content) before the expiry of the 14-day withdrawal period;
• Expressly acknowledges waiving their right of withdrawal once downloading of the Product or access to the digital content has begun.

Consequently, no refund will be issued once the Product has been downloaded or access to the content has been initiated, except in the case of non-conformity of the Product.

11. Non-conformity and Claims

If the Product received has a conformity defect (corrupted file, content manifestly different from the description, etc.), the Customer must inform Astrovision within a reasonable period from the Order, by email to contact@astrovision.ai, specifying:

• The nature of the problem;
• The Order reference.

Astrovision undertakes to propose an appropriate solution: replacement of the Product or, failing that, a refund.

12. Intellectual Property

The Products are protected by intellectual property laws. By purchasing a Product, the Customer benefits from a personal, non-exclusive, non-transferable and non-assignable licence for use strictly for private purposes.

The Customer is strictly prohibited from:

• Reproducing, broadcasting, distributing, selling or transferring all or part of the Products;
• Modifying, adapting, translating or creating derivative works from the Products;
• Removing the intellectual property notices appearing on the Products;
• Sharing their Account credentials with third parties.

Any breach of these obligations may give rise to legal action.

13. Liability

Astrovision undertakes to provide the Services and Products with due care. However, its liability cannot be engaged in the event of:

• Misuse of the Products by the Customer;
• Failure of the Customer’s equipment or internet connection;
• Force majeure as defined by case law;
• Decisions made by the Customer based on astrological content, which is intended for entertainment purposes and in no way constitutes professional advice (medical, legal, financial, etc.).

In any event, Astrovision’s liability, if established, shall be limited to the amount of the Order in question.

These provisions do not limit in any way the mandatory consumer rights provided for by applicable law.

14. Personal Data

The processing of the Customer’s personal data is governed by the Privacy Policy, in accordance with the GDPR (EU Regulation 2016/679) and the UK GDPR.

The Customer has in particular the right to access, rectify, erase, port and object to the processing of their data, which they may exercise by email to contact@astrovision.ai.

15. Force Majeure

Astrovision shall not be held liable for non-performance or delay in the performance of its obligations resulting from a case of force majeure, as defined by applicable case law.

16. Severability

If any of the clauses of these Terms were to be declared null or unenforceable, such nullity would not affect the validity of the other clauses, which would continue to have effect.

17. Governing Law and Jurisdiction

These Terms are governed by English law, subject to mandatory consumer protection provisions applicable in the Customer’s country of residence.

In the event of a dispute, the Customer is invited to contact Astrovision as a priority at contact@astrovision.ai in order to seek an amicable solution.

Mediation and Online Dispute Resolution

Customers residing in the European Union may use the Online Dispute Resolution platform set up by the European Commission: https://ec.europa.eu/consumers/odr

Failing an amicable resolution, the English courts shall have jurisdiction, subject to mandatory legal provisions recognising the jurisdiction of the courts of the consumer’s place of residence.

18. Contact

For any questions relating to these Terms or an Order:

SHERVIN CONSULTING LTD 124-128 City Road London, England, EC1V 2NX Email: contact@astrovision.ai